Sure, your website needs to look pretty. But it’s got to work, too. We study how people use your website now, and what they want from it in the future. Then we make sure your design, content, and information architecture work together to support their goals and yours.
What We Do
- Analytics Research
- Audience Personas
- Behavior Tracking and Analysis
- Competitive Analysis
- Customer Journey Mapping, Experience Mapping
- Discovery Workshops for Executive Teams
- Information Architecture
- Onsite Research
- Original Research on Specific Target Audiences
- Perception and Message Testing
- Recommendations for Organizational Restructuring and Collaboration
- Search Trend Analysis
- Stakeholder Interviews
- Usability Testing
At work
Recent Projects
Wellcome Trust Sanger Institute
Through comprehensive tests and site data, we challenged a leader in genetics research to reconsider how its audiences found the information they needed.
Oxford College
How does a small internal team keep content up-to-date, and solidify a consistent message to its readers? By structuring a website that's easy to navigate and light to maintain.
Research Workshops
Site Architecture Workshop
This workshop provides training to current staff on recommended site architecture changes and content plans on your website.
Content Governance 401
Crafting a flexible workflow is critical to staying relevant and on-message in a highly distributed environment. We can help you identify the right people, milestones,...
Tell us a little about yourself.
