UX Strategist

NewCity, a digital agency in the eastern US, is looking for a User Experience Strategist who’s passionate about shaping great experiences for humans.

The Company

NewCity is a 27 year-old, 25-person firm, working in a highly collaborative, low-ego environment to create digital experiences for the real world. We ask big questions, dream big dreams, but at the end of the day we build things that work. Our culture is can-do, roll-up-your-sleeves, I’ve got your back and you’ve got mine. We’re constantly learning, experimenting and reinventing NewCity.

We design and build enterprise-level websites and other digital experiences for higher education, large non-profit, and commercial clients. Our core expertise is in the higher education and non-profit space where we’ve been pioneers of human-centered design for over two decades.

We’re organized around five key disciplines: user experience (including research, strategy, IA and content design), UI design, development, enrollment strategy, and project management. Our project teams are made of people from multiple disciplines.

The Job

As a UX Strategist at NewCity you’ll be in a key leadership position with our clients. You’re the one who discovers that sweet spot between client goals and user needs—serving as advocate, negotiator, and occasionally peacemaker. UX encompasses many areas – research, facilitation, strategy, information architecture, wireframes, content strategy and usability testing. You’ll do some of all of these things, with a focus on research and strategy. There are other UX team members who focus more on IA and content design.. The UX Strategist works with a project from stakeholder interviews through implementation to ensure that our whole team keeps humans at the center of our design approach.

You can expect to work on websites, web and mobile applications, and strategies to deliver great customer experiences.

This job could be a great fit for you if you…
  • can see the big picture but still enjoy every excruciating, messy detail.
  • enjoy leading clients through the process of understanding their audiences, uncovering the real story, and designing experiences that move people to act. 
  • are adept at facilitating participatory design sessions with a variety of stakeholders.
  • like working in small teams with people who know their stuff. We’re not big fans of hierarchy—we give team members a lot of freedom, which means we need to be able to count on everybody to deliver.

Sometimes you’ll see positions for a “UX/UI Designer” which is more of an interface designer. We have other team members who focus on the UI look and feel of our projects.

Required Skills/Experience:
  • At least 5 years work experience including 3 years in a user experience role
  • Bachelor’s degree or equivalent experience
  • Experience conducting both quantitative and qualitative user research
  • Experience aligning organizational strategy with digital strategy
  • Experience using software to create site architecture, wireframes and prototypes
  • Excellent written and verbal communication skills, including presenting to groups
  • Fluent in written and spoken English
  • Content strategy experience
  • Higher education experience (internal or serving through an agency) 
  • Remote experience
  • Experience teaching and coaching others to apply human-centered design principles

Location, Compensation & Benefits


NewCity is distributed, but we have several team members in the Blacksburg, VA and Charleston, SC areas. You would be working from home, traveling occasionally to meet with coworkers or clients in person (before the pandemic that was 1-3 times a year for this role, to facilitate an on-site workshop or attend a conference). 

This is a full-time, fully remote position. You must be available to work 9 a.m.–5 p.m. Eastern time on weekdays.

Compensation & Benefits

We offer competitive salaries and a comprehensive benefits package. We are glad to discuss salary range with qualified candidates.

  • Medical insurance
  • Dental insurance
  • Vision coverage
  • 401(k)
  • Long term disability/short term disability/life insurance
  • 1 week of dedicated professional development per year
  • Remote stipend
  • 12 vacation days, 5 personal days
  • 11 paid holidays

Sound good?

We do not sponsor employment visas; only candidates legally eligible to work in the United States will be considered.

A small note on diversity

We treasure the differences and unique perspectives each of us brings to NewCity. We want to keep growing in diversity and inclusion – it makes us richer in every way. Please know that we are seeking applications from everyone, no matter what background you come from. If this sounds like the job you want, we want to hear from you.

NewCity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.